Customer Support

Our aim is to provide all our Customers with a truly great Customer Experience. We strive to identify our Customer's current and future needs so we can meet and exceed expectations.

BioStatus is an ISO 9001:2015 certified company and that means we take Customer Satisfaction seriously. We set objectives and actively review to ensure that all Customer requirements are understood and communicated across our organisation.

Customer input, feedback or complaints are continually monitored and measured to identify opportunities for improvement. We continually interact directly with individual Customers to ensure that a proper focus to our Customer Experience is maintained.

 Dear BioStatus
It has been a great pleasure to do business with you. I ordered DRAQ7 DROP & GO™ yesterday, received a call from Anna (as I remember) because I had not given you our VAT number. The product was received today, less than 24 hours after I ordered the product and safety instructions were included - in Danish – I am impressed.
Thank you. 
Dr Charlotte Christie Peterson, Manager, FACS Core Facility, Aarhus University, Denmark

You can find out more about how we work by clicking on the icons below:-

Do you have a question?

Whether you need technical support for one of our products, one-to-one help in solving a problem or simply guidance on how to go about placing an order, please get in touch. This can be done in a variety of ways:

Contact Form

Use the pull out contact form located on the right on every page of this website

Email Us

Email us at enquiry@biostatus.com

Call Us

T: +44 1509 558 163

FAQ's

Browse our FAQ's using the button below