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Delivery and Returns
We dispatch our products daily across the world by courier: Fedex, DHL or UPS. If an order is received before noon and all details are correct, it is dispatched on the same day, with delivery taking between 24-48hrs (depending on location, customs delays and other external factors from time to time).
We track and monitor every shipment ensuring its safe delivery. When problems occur, as they sometimes do, we actively work to resolve them quickly to your satisfaction.
All our products are shipped at ambient temperature. We recommend that upon receipt they are stored at 2-8°C. BioStatus products should not be frozen.
If you need to return a product for any reason, please contact us first on +44 1509 558 163 or email@example.com. We will be able to suggest the best course of action.